Overview
Your insurance company can cancel your policy for reasons like missed payments or information on your policy that needs to be updated. The exact reason is in your cancellation letter, which you can find under Documents in your YouSet account.
This applies if your insurance company cancelled your policy and you didn't ask for it.
Common reasons
- Missed payments
- Wrong banking information, so payments couldn’t be taken
- A new rule from your insurance company that your policy no longer meets
How to find your cancellation letter
- Sign in to your YouSet account
- Under your policy, select Documents
- Open the cancellation letter
If you have questions about the reason
- Sign in to your YouSet account
- Under your policy, select Modify Policy
- Select Need help?
- Follow the steps on the screen
Additional info
- To avoid missed payments, see our What to do if your payment fails article
- If you asked to cancel your policy and changed your mind, see our Can I get my policy back after cancelling? article
Frequently asked questions
My policy was cancelled for missed payments. How do I pay what I owe?
Follow the instructions in the cancellation letter from your insurance company. You can find it under Documents in your YouSet account.
Can my policy be reinstated?
Sometimes. Send us a request: under your policy, select Modify Policy, then Need help?, and follow the steps on the screen. Explain your situation, and a broker will contact you within 48 hours.