Overview
To submit a claim, call your insurance company's claims line. You can find the phone number on our claims page. YouSet is your broker, so we do not handle claims directly, but we can support you during the process. Your insurance company's name is on your policy documents in your YouSet account.
This applies if you have a YouSet policy and need to report an accident, damage or a loss.
What you'll need
- Your policy number
- A short description of what happened
- The date and time of the incident
- Any related documents, like a police report
How to submit a claim
- Sign in to your YouSet account and select Documents under your policy to find your insurance company's name and your policy number.
- Go to our claims page and find your insurance company’s claims phone number.
- Call that number and tell them you want to make a claim.
- Give them the details you gathered
What happens after
- Your insurance company gives you a claim number and assigns a claims adjuster to your claim
- Your claims adjuster reviews your claim and contacts you about next steps
Frequently asked questions
Can YouSet submit my claim for me?
No, YouSet cannot submit a claim for you. Only your insurance company can open and process a claim, so you need to call them yourself. Once your claim is open, YouSet can support you and follow up with your insurance company, as needed.
Where can I find my policy number?
Your policy number is on your policy documents. Sign in to your YouSet account and select Documents under your policy.
Is there a deadline to submit a claim?
No, there's no set deadline to submit a claim. Still, it's best to submit your claim as soon as possible. In fact, most policies ask you to report a loss promptly, and some provinces set legal time limits, so check your policy documents for the rules that apply to you.