Overview
To get an update on your claim, call your claims adjuster or your insurance company’s claims line, with your claim number ready. You can find your insurance company’s claims phone number on our claims page. If you haven’t heard back in a while, YouSet can follow up with your insurance company for you.
This applies if you've already filed a claim with your insurance company.
What you'll need
- Your claim number
- Your policy number
- Your claims adjuster's name and contact information, if you have them
How to get an update from your insurance company
- Calll your claims adjuster, or your insurance company’s claims line. Find the phone number on our claims page.
- Give them your claim number and policy number
- Ask for an update on your claim
How to ask YouSet to follow up
If you haven't heard back from your insurance company, send a request in your YouSet account:
- Sign in to your YouSet account
- Under your policy, select Modify Policy
- Select Need help?
- Follow the steps on the screen, and include your claim number and your claims adjuster's name and contact information
What happens after
- A YouSet team member contacts your insurance company for an update on your claim
- YouSet follows up with you within 72 hours
Frequently asked questions
I filed a claim a month ago and haven't heard back. What should I do?
Send a request in your YouSet account, using the steps above. YouSet contacts your insurance company for you and lets you know what's happening with your claim.
Where can I find my claim number?
Your insurance company gives you a claim number when you file your claim. It's usually in the email or letter they send you.