My payment did not go through my bank, what should I do?
If your payment didn’t go through, here are the most common reasons and how to fix the issue:
1. Check your payment date
Refer to the payment schedule included in your policy documents.
- Sign in to your YouSet account
- Under your insurance policy, select « Documents »
- Locate all your documents, including the policy declaration, payment schedule, and more
If your scheduled payment date falls on a holiday, the payment will automatically be taken on the next business day.
2. Error with your banking information (first payment only)
If this was your first payment after purchasing your policy, the issue may be due to an error in the banking information provided at checkout.
To update your details:
- Sign in to your YouSet account
- Under your insurance policy, select « Modify Policy »
- Select « Need help? »
- Follow the steps that appear on the screen and attach a void cheque to your request.
Once your information is updated, your insurer will issue a new payment schedule.
3. Insufficient funds
If you missed a payment because there were not enough funds in your account, please see this article for the next steps..